Shipping info & Returns

1. Delivery

Sabily Collection informs you that shipments of products from the website www.sabilycollection.com are managed and shipped from Malaysia.

Your packages will be prepared and shipped within 48 hours after receipt of your payment. Your package will be sent to you from Malaysia with TNT EXPRESS or ARAMEX international shipping service. Delivery times are estimated between 3 and 7 working days. When your order is shipped, we will send you a tracking number with a link that will allow you to track the delivery of your package online.

Please note that you have the option of choosing Express Delivery with DHL, UPS or FEDEX services, for this please contact customer service to inform them of the shipping method that will suit you. It should be noted that additional costs will be charged to you in order to readjust our shipping rates to those of the chosen carrier.

We would like to point out that our shipping costs include packaging, handling and postage. They can include a fixed part and a variable part depending on the weight of your package.

We deliver to France, Europe and the rest of the world. Shipping costs vary depending on the destination and the weight of each package.

 

2. Return

We offer you the possibility of returning your products under certain conditions.

When the reference you received is not the one ordered. You then have 7 days to send us an email to customer service using the contact form to report the incident and we will send you a prepaid label as soon as possible in order to proceed with the exchange with the correct product.

– For hygienic reasons, we cannot accept returns for perfume oils, musks and Oud oils. This is because of the risk of contamination and in order to guarantee all our customers the new condition of all our products. Indeed, a product used therefore becomes an unsaleable product.

– If you wish to return a compliant but unwanted product, which is new in its blister box, then you can return it (s) to us up to 7 days after receipt in order to proceed with an exchange or a refund. The date of shipping of the return package is taken as proof.

Incense (Oud and Oliban) cannot be returned or exchanged when it has been used. It is for this reason that we suggest that you buy small quantities of Oud (5g) and Oliban (30g) in order to test our products.

We inform you that the withdrawal periods are 7 days from receipt of your order.

The products on sale, on sale or in promotions will not be refunded but only exchanged or returned in return for a credit to be used on our website.

If you wish to return your product (s), follow the instructions below:

1. Contact the customer service by filling out the contact form to inform them of your product return.

2. Pack the product (s) correctly to prevent it from breaking or damaging during transport:

– Take care to place the products in a thick package or at best, in the original package.
– Write on a free paper my order number and the reason for my return.

3. I ship my package at my expense, to the return address that customer service will have previously indicated to me.

Upon receipt, we check your product (s) in accordance with our Return Conditions, available in our General Sales Conditions.

If the product is compliant, that is to say it is new and in its original packaging, we will refund you via your original payment method or with a credit note corresponding to the purchase amount of your product (s). (s).
Otherwise, we will not be able to refund the product (s). We will therefore be forced to return it / them to you at your expense.